Terms of sale

Terms and Conditions of Sale

These Terms and Conditions of Sale govern all purchases made through the website [WEBSITE URL], operated under the trading name [STORE NAME].

Please read these Terms and Conditions carefully before placing an order. By placing an order, the customer confirms that they have read and accepted them without reservation.

1. Seller Information

The website is operated by:

Trading name: [STORE NAME]
Legal business name: [LEGAL BUSINESS NAME]
Legal structure: [MICRO-ENTREPRENEUR / SOLE TRADER / SASU / SAS / SARL / EURL / OTHER]
Registered office: [FULL BUSINESS ADDRESS]
SIREN number: [SIREN NUMBER]
SIRET number: [SIRET NUMBER]
RCS registration: [RCS NUMBER AND CITY], if applicable
Intra-Community VAT number: [VAT NUMBER], if applicable
Email: [CUSTOMER SERVICE EMAIL]
Telephone: [BUSINESS TELEPHONE NUMBER]

2. Scope

These Terms and Conditions apply to all sales of products offered by [STORE NAME] through [WEBSITE URL].

They apply to customers acting as consumers, meaning individuals purchasing products for purposes outside their commercial, industrial, craft, liberal, or agricultural activity.

The Terms and Conditions applicable to an order are those available on the website when the order is placed.

[STORE NAME] reserves the right to amend these Terms and Conditions at any time. Any changes will apply only to orders placed after the updated version has been published.

3. Products

The essential characteristics of each product are described on the relevant product page.

Customers must read the product description before placing an order and ensure that the product meets their needs.

[STORE NAME] makes every reasonable effort to display product descriptions, photographs, colours, dimensions, and specifications accurately. However, minor differences may occur due to screen settings, lighting, manufacturing updates, or the handmade nature of certain products.

Such minor differences do not constitute a lack of conformity if they do not affect the product’s essential characteristics.

Product offers are valid while they remain available on the website and while stocks last.

4. Prices

Prices are displayed in [CURRENCY] and include all applicable taxes unless otherwise stated.

Delivery charges, customs duties, import taxes, or other additional costs are not included unless expressly indicated. Any applicable delivery charges will be displayed before the customer confirms the order.

For deliveries outside the European Union, customs duties, import taxes, or local charges may be imposed by the destination country. Unless otherwise stated, these charges are the customer’s responsibility.

[STORE NAME] reserves the right to change its prices at any time. Products will be charged at the price displayed when the order is confirmed, except in the event of an obvious pricing or technical error.

5. Orders

To place an order, the customer must:

1. Select the desired product and any available options.
2. Add the product to the shopping cart.
3. Review the cart and correct any errors.
4. Provide accurate billing and delivery information.
5. Select a delivery method.
6. Select a payment method.
7. Review and accept these Terms and Conditions.
8. Confirm the order by clicking the payment confirmation button.

The customer must provide complete, accurate, and up-to-date information.

Before final confirmation, the customer can review the order and correct any errors. Clicking the final payment button creates an obligation to pay.

After the order has been placed, the customer will receive an order confirmation by email. This confirmation summarises the products ordered, prices, delivery address, and other relevant information.

The customer is responsible for checking the order confirmation and contacting [STORE NAME] promptly if any information is incorrect.

6. Right to Refuse or Cancel an Order

[STORE NAME] reserves the right to refuse or cancel an order for legitimate reasons, including:

* Suspected fraud or unauthorised payment
* Incorrect or incomplete customer information
* Previous unresolved payment disputes
* Abnormal quantities suggesting resale
* Product unavailability
* An obvious pricing or technical error
* A request that is unlawful or contrary to these Terms and Conditions

If payment has already been collected for an order cancelled by [STORE NAME], the relevant amount will be refunded using the original payment method.

7. Product Availability

Products are offered subject to availability.

If a product becomes unavailable after an order has been placed, [STORE NAME] will inform the customer as soon as possible.

The customer may then choose, where available, between:

* Receiving an equivalent replacement product
* Waiting for the product to become available
* Cancelling the unavailable product and receiving a refund

If the customer chooses a refund, it will be issued using the original payment method within the applicable legal period.

8. Payment

Available payment methods are displayed during checkout and may include:

[LIST PAYMENT METHODS: CREDIT CARD, PAYPAL, SHOP PAY, APPLE PAY, ETC.]

Payment is due in full when the order is placed unless an instalment payment option is expressly offered.

Payment transactions are processed through secure third-party payment providers. [STORE NAME] does not directly store complete payment card information.

The customer confirms that they are authorised to use the selected payment method.

An order may be suspended or cancelled if payment is refused, incomplete, reversed, or suspected to be fraudulent.

9. Retention of Ownership

Products remain the property of [STORE NAME] until full payment of the order has been received.

The risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the products.

10. Shipping and Delivery

Orders are delivered to the address provided by the customer during checkout.

The customer is responsible for ensuring that the delivery address is accurate and complete.

Available delivery methods, estimated delivery times, and shipping costs are displayed during checkout or in the Shipping Policy.

Estimated delivery time:

[ESTIMATED DELIVERY TIME]

Processing time:

[ORDER PROCESSING TIME]

Unless another delivery period has been agreed, orders will be delivered within the maximum period required by applicable consumer law.

Delivery estimates are indicative and may be affected by carrier disruptions, customs procedures, weather conditions, periods of high demand, or circumstances beyond the seller’s reasonable control.

Further information is available in our Shipping Policy:

[LINK TO SHIPPING POLICY]

11. Delivery Delays

If the agreed delivery deadline is not met, the customer may formally request that [STORE NAME] complete delivery within a reasonable additional period.

If delivery does not occur within that additional period, the customer may cancel the contract in accordance with applicable consumer law.

The customer may cancel immediately where the delivery deadline was an essential condition of the contract and this was clearly communicated to [STORE NAME] before the order was placed.

Where cancellation is valid, all sums paid for the affected order will be refunded within the applicable legal period.

12. Inspection Upon Delivery

The customer should inspect the package and products as soon as possible after delivery.

If the package appears damaged, the customer should, where possible:

* Report the damage to the carrier
* Take photographs before opening the package
* Keep all packaging materials
* Contact [STORE NAME] promptly

If an item is damaged, defective, incomplete, or incorrect, the customer should contact:

[CUSTOMER SERVICE EMAIL]

The customer should include the order number, a description of the issue, and clear photographs or videos.

These practical notification instructions do not reduce or replace the customer’s statutory rights.

13. Right of Withdrawal

Customers purchasing as consumers generally have the right to withdraw from an online purchase without giving any reason within 14 calendar days.

For the purchase of goods, the withdrawal period begins on the day after the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

For orders containing several products delivered separately, the period begins on the day after receipt of the last product.

To exercise the right of withdrawal, the customer must inform [STORE NAME] of their decision before the withdrawal period expires by:

* Using the withdrawal form included below, or
* Sending any clear written statement expressing their decision to withdraw

Withdrawal requests must be sent to:

Email: [CUSTOMER SERVICE EMAIL]
Postal address: [RETURN OR BUSINESS ADDRESS]

Simply refusing delivery or returning a product without a clear withdrawal statement may not be sufficient to exercise the right of withdrawal.

14. Return of Products Following Withdrawal

After notifying [STORE NAME] of the decision to withdraw, the customer must return the products within 14 calendar days.

Products must be returned to:

[RETURN ADDRESS]

Unless [STORE NAME] expressly agrees otherwise, the direct cost of returning the products is the customer’s responsibility.

The customer is responsible only for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and proper functioning.

Products should be returned securely packaged and, where reasonably possible, with their original packaging and accessories.

Original packaging cannot be required when this would unlawfully prevent the customer from exercising their statutory right of withdrawal.

15. Refunds Following Withdrawal

When the right of withdrawal is validly exercised, [STORE NAME] will refund the payments received for the returned products, including the cost of the least expensive standard delivery method offered for the order.

Additional delivery costs resulting from the customer choosing a more expensive delivery method will not be refunded.

The refund will be made within 14 calendar days from the date on which [STORE NAME] is informed of the customer’s decision to withdraw.

For the sale of goods, [STORE NAME] may withhold the refund until the products have been received or until the customer provides proof that the products have been returned, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction unless the customer expressly agrees otherwise.

16. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply in the cases provided by law, including:

* Products made to the customer’s specifications or clearly personalised
* Products liable to deteriorate or expire rapidly
* Sealed products that cannot be returned for health protection or hygiene reasons when the seal has been removed after delivery
* Products that become inseparably mixed with other items after delivery
* Sealed audio, video, or software products when unsealed
* Digital content supplied without a physical medium where performance has begun with the customer’s prior express consent and acknowledgment that the right of withdrawal will be lost
* Services fully performed before the end of the withdrawal period with the customer’s prior express consent and acknowledgment

An exception will only be applied where its legal conditions are met. A product is not automatically excluded from withdrawal merely because it was ordered on demand or is not normally kept in stock.

17. Personalised Products

If [STORE NAME] sells personalised or custom-made products, the customer is responsible for checking all submitted information, including names, text, colours, sizes, images, and other customisation details.

Once production has begun, a personalised order may no longer be changed or cancelled.

Products made to the customer’s specifications or clearly personalised may be excluded from the statutory right of withdrawal.

This exclusion does not affect the customer’s rights if the product is defective, damaged, or does not match the confirmed order.

18. Legal Guarantee of Conformity

Consumers benefit from the French legal guarantee of conformity under the conditions provided by the French Consumer Code.

The seller is responsible for delivering goods that conform to the contract and for conformity defects that exist when the goods are delivered.

For new goods, the customer may generally invoke the legal guarantee of conformity for two years from delivery.

Where legally applicable, a defect appearing during this period is presumed to have existed at the time of delivery unless the seller proves otherwise or the presumption is incompatible with the nature of the product or defect.

In the event of a lack of conformity, the customer may request repair or replacement of the product, subject to the legal conditions relating to feasibility and proportionality.

If repair or replacement is impossible, is not completed within the legally required period, causes major inconvenience, or otherwise meets the applicable legal conditions, the customer may be entitled to a price reduction or cancellation of the sale.

The legal guarantee of conformity applies independently of any commercial warranty that may be offered.

To make a claim, contact:

[CUSTOMER SERVICE EMAIL]

19. Guarantee Against Hidden Defects

The customer also benefits from the legal guarantee against hidden defects under Articles 1641 and following of the French Civil Code.

A hidden defect is a defect that was not apparent at the time of purchase and that makes the product unfit for its intended use or reduces its usefulness to such an extent that the customer would not have purchased it, or would have paid a lower price, had they known about it.

Where the legal conditions are met, the customer may choose between:

* Returning the product and obtaining a refund
* Keeping the product and obtaining a partial refund

The claim must be brought within the period provided by applicable law after discovery of the defect.

20. Commercial Warranty

Any commercial warranty offered by [STORE NAME] will be described on the relevant product page or in a separate warranty document.

Unless expressly stated otherwise, a commercial warranty does not replace, restrict, or suspend the statutory legal guarantees.

Commercial warranty period, if applicable:

[WARRANTY PERIOD OR “NO ADDITIONAL COMMERCIAL WARRANTY”]

21. Returns Outside the Statutory Right of Withdrawal

Any voluntary return policy offered beyond statutory consumer rights is described in our Return and Refund Policy:

[LINK TO RETURN AND REFUND POLICY]

A voluntary return policy does not restrict the customer’s statutory right of withdrawal or legal guarantee rights.

22. Customer Service

For any question, complaint, or after-sales request, customers may contact:

Email: [CUSTOMER SERVICE EMAIL]
Telephone: [BUSINESS TELEPHONE NUMBER]
Postal address: [FULL BUSINESS ADDRESS]
Customer service hours: [OPENING DAYS AND HOURS]

Customers should include their order number and any relevant supporting information.

23. Liability

[STORE NAME] is responsible for properly performing its obligations under the sales contract in accordance with applicable law.

[STORE NAME] cannot be held liable for failure or delay caused by circumstances beyond its reasonable control, subject to the customer’s mandatory legal rights.

Customers must use products in accordance with their intended purpose, instructions, warnings, and applicable safety requirements.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including statutory consumer guarantees.

24. Force Majeure

Neither party will be liable for failure or delay caused by an event qualifying as force majeure under French law.

The affected obligations will be suspended for the duration of the event.

If the force majeure event continues for an unreasonable period and prevents performance of the contract, either party may terminate the affected contract under the conditions permitted by law.

25. Personal Data

Personal data collected during the ordering process is used to process payments, fulfil orders, arrange delivery, provide customer service, prevent fraud, and comply with legal obligations.

Further information about data collection, legal bases, recipients, retention periods, customer rights, and international transfers is available in our Privacy Policy:

[LINK TO PRIVACY POLICY]

Customers may exercise their data protection rights by contacting:

[PRIVACY CONTACT EMAIL]

26. Intellectual Property

All content available on [WEBSITE URL], including trademarks, logos, photographs, images, texts, graphics, designs, videos, and product descriptions, is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written authorisation from the relevant rights holder.

27. Consumer Mediation

In the event of a dispute, the customer must first send a written complaint to [STORE NAME]:

Email: [CUSTOMER SERVICE EMAIL]
Postal address: [FULL BUSINESS ADDRESS]

If the dispute is not resolved directly, the customer may refer the matter free of charge to the consumer mediator appointed by [STORE NAME]:

Mediator’s name: [NAME OF APPROVED CONSUMER MEDIATOR]
Postal address: [MEDIATOR’S ADDRESS]
Website: [MEDIATOR’S WEBSITE]

The customer must comply with the mediator’s eligibility requirements and must generally contact the mediator within one year of submitting a written complaint to [STORE NAME].

28. Applicable Law and Disputes

These Terms and Conditions are governed by French law.

However, consumers residing in another country retain the benefit of any mandatory consumer protection rules applicable in their country of residence.

The parties will first attempt to resolve any dispute amicably.

If no amicable resolution can be reached, the dispute may be submitted to the competent courts in accordance with applicable procedural and consumer protection rules.

Nothing in these Terms and Conditions requires a consumer to waive the jurisdiction or protections granted by mandatory law.

29. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be replaced or interpreted, where possible, in a manner consistent with applicable law and its original purpose.

30. Entire Agreement

These Terms and Conditions, together with the order confirmation and the policies expressly incorporated by reference, form the agreement between [STORE NAME] and the customer regarding the relevant purchase.

Applicable policies include:

* Shipping Policy: [LINK]
* Return and Refund Policy: [LINK]
* Privacy Policy: [LINK]
* Cookie Policy: [LINK]
* Legal Notice: [LINK]

31. Model Withdrawal Form

Complete and send this form only if you wish to withdraw from your purchase.

To:

[LEGAL BUSINESS NAME]
[RETURN OR BUSINESS ADDRESS]
[CUSTOMER SERVICE EMAIL]

I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods:

Product(s):
[PRODUCT NAME OR DESCRIPTION]

Order number:
[ORDER NUMBER]

Ordered on:
[ORDER DATE]

Received on:
[DELIVERY DATE]

Customer’s full name:
[FULL NAME]

Customer’s address:
[FULL POSTAL ADDRESS]

Customer’s email address:
[EMAIL ADDRESS]

Customer’s signature, only if this form is submitted on paper:

[SIGNATURE]

Date:

[DATE]

32. Contact Information

Store name: [STORE NAME]
Legal business name: [LEGAL BUSINESS NAME]
Email: [CUSTOMER SERVICE EMAIL]
Telephone: [BUSINESS TELEPHONE NUMBER]
Address: [FULL BUSINESS ADDRESS]

Last updated: [DATE]